Shipping policy

Delivery Policy Summary

We ship all artwork securely, using tracked and insured services. Delivery times are estimates and may vary depending on your location and customs processing. International customers may need to pay customs duties or taxes when their parcel arrives. We always provide tracking, and your artwork is fully insured during transit.

For full details, please read the policy below.


Ellisa J. Hague Delivery Terms

These Delivery Terms explain how artwork purchased from EJHFineArt.com is shipped, tracked, and handled. By placing an order, you agree to the terms below.


1. Delivery Services

Artwork is shipped using reliable, mid‑range services such as:

  • Royal Mail Tracked 24/48 (UK)

  • Parcelforce Worldwide

  • Parcelforce Global Priority (international)

All parcels are tracked and insured to the full value of their contents.


2. International Shipping

For deliveries outside the UK:

  • Parcels include all required customs documentation (commercial invoice, CN23 EMS declaration).

  • Customs duties, import taxes, and handling fees may apply.

  • These charges are set by your country’s customs authority and are payable by you upon receipt.

We cannot predict or control these fees.


3. Customs Charges

Customs charges vary by country and by the value of the goods.

For UK-bound shipments:

Customs Duty

  • Goods under £135 are generally exempt from Customs Duty (unless excise goods).

  • Goods over £135 may incur Customs Duty depending on classification and origin.

VAT

  • VAT applies to all goods imported into the UK unless the item is a gift worth £39 or less.

  • For goods over £135, VAT is calculated on the total value, including postage, packaging, and insurance.

Handling Fees

  • Royal Mail or Parcelforce may charge a processing fee for customs clearance.

Please check with your local customs authority for accurate charges in your region.


4. Delivery Times

Delivery times are estimates and may vary due to:

  • customs processing

  • weather conditions

  • postal delays

  • peak seasonal periods

We always aim to dispatch promptly, but delays outside our control may occur.


5. Tracking & Insurance

  • All parcels include full tracking for real‑time updates.

  • Insurance covers the full value of the artwork against loss or damage during transit.

  • If a parcel is marked as delivered but cannot be located, please contact your local postal service first, then notify us.


6. Limitation of Liability

We are not liable for:

  • delays caused by customs, couriers, or external factors

  • customs duties, taxes, or handling fees charged by your country

  • delivery issues arising from incorrect or incomplete addresses provided at checkout

Nothing in these terms affects your statutory rights under UK consumer law.


7. Governing Law

These Delivery Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England and Wales.


8. Contact Information For questions or concerns about delivery, please contact us at:

  • Email: Ellisa@EJHfineart.uk

  • Address: EJH Fine Art, 54 Thrush Way, Winsford, ENG, CW7 3LN, United Kingdom